To reach the editors of fortunica-casinos.uk.com, email [email protected]. This site only writes about Fortunica Casino and has no way to look up, unlock or pay out an account. Questions about your Fortunica account go to the operator at [email protected], and formal complaints to [email protected]. Fortunica lists no phone line, and neither do we.
What to email us about
- Corrections. One of our figures is wrong or stale. Tell us the page and the line, with proof: a source link, a dated screenshot of the terms or a register entry.
- Questions about our pages. Where a number came from, what a term means, or why two sources disagree.
- Accessibility problems. Something on the site you cannot read or use. Tell us the page, your device and browser, and any assistive technology you use.
- Lookalike sites. See the section below.
Errors that change what a reader pays, such as wagering, fees or withdrawal caps, are checked first. How we source and date figures is set out in how this Fortunica guide is researched, and the overview of the casino is Fortunica Casino UK: bonus, games and status.
What we cannot help with
Fortunica’s systems are closed to us. Deposits, withdrawals, verification (KYC), bonus disputes, account closure and self-exclusion all have to go through the casino: email [email protected] from the address registered to your account, move on to [email protected] if that gets nowhere, and keep a copy of every message. Our Fortunica Casino customer support guide covers live chat, reply times and the complaint route.
Never send us ID documents, card numbers, bank details or passwords. We will never ask for them, and anyone who does so in our name is not us.
Fortunica is not licensed by the UK Gambling Commission, so UK protections such as GAMSTOP do not apply. That also rules out a UK alternative dispute resolution service: any dispute with the casino stays inside Fortunica’s own process.
Report a lookalike or phishing site
Dozens of websites use the Fortunica name, and some copy ours. If you find one that asks for logins, card details or documents, or claims to be us or the casino, email us:
- the full web address, copied from the address bar;
- where you came across it: a search result, an advert, a text message or an email;
- a screenshot and the date you saw it.
We check the address and log it if it uses our name or content. If you have already entered details on such a site, change your passwords and call your bank before anything else. The Fortunica lookalike site warning signs page explains where to report scam texts, emails and fraud.
If gambling is causing you problems
If you are writing because gambling has got out of hand, the free, confidential services below will help far more than we can, and you can contact them today. If you have registered with GAMSTOP, please don’t use this or any other gambling site. Within Fortunica, the account settings allow a break of up to 21 days, and according to reviewers, support will set up a self-exclusion of six months or longer.
18+ only. Gambling can be harmful. Ring the National Gambling Helpline, run by GamCare, on 0808 8020 133; the call is free, the line is open 24 hours a day, and live chat and WhatsApp are there if you would rather type. GambleAware (gambleaware.org) offers advice and local support, and Gamblers Anonymous has an information line on 0330 094 0322. To be excluded from gambling sites licensed in Great Britain, sign up with GAMSTOP (gamstop.co.uk). BetBlocker (free) and Gamban keep gambling sites and apps off your devices, and many UK banks let you switch off gambling payments in their app.