Fortunica Casino offers three ways to get help: live chat from the site menu, email to [email protected], and a separate address for formal complaints, [email protected]. There is no phone line. The casino advertises “Fast Support 24/7”, but reviewers who tested the live chat got answers in anywhere from about 1 minute to 10–20 minutes, and some reached only a chatbot or were pointed to email. Fortunica Casino is also unrelated to the Fortunica psychic and tarot app, which runs its own customer service.
How to contact Fortunica Casino support
Fortunica live chat
The live chat sits in the side menu of fortunica.casino, and reviewers found it may open an FAQ search before you reach anyone. Test results are all over the place. BonusManiac had an agent within 1 minute in April 2026, NightRush says replies typically take 10–20 minutes, and Casino Guru never got past a chatbot. One Casino Guru player says agents appear only after 6pm and that at other times the chat turns into an email. Chat is fine for a quick question; anything you may have to prove later is better sent by email.
Fortunica email support
Write to [email protected] from the email address registered on your account, so the team can match your message to your profile. In Casino Guru’s test on 10 September 2026 the reply took about a day; BonusManiac had an answer to the site’s contact form after 9 hours. Ask for a reference number in your first message and quote it in every follow-up.
Is there a Fortunica phone number?
No. Chipy, CasinoAlpha and WagerPals all report that Fortunica has no phone support. A “Fortunica customer service number” in search results most likely belongs to the unrelated psychic app (see below) or to a website that isn’t connected to the casino.
18+ · Fortunica is not licensed by the UK Gambling Commission · Gambling can be harmful
What to prepare before you contact support
Put it all in the first message and you skip most of the back-and-forth:
- Your account email and username, sent from that same address.
- Transaction IDs for each deposit or withdrawal involved, with the amount in pounds, date, time and payment method.
- Screenshots of the error message, cashier status, balance or bonus panel, with the time visible.
- Documents already uploaded and the date you sent them.
- One issue per message, so each gets a full answer.
Keep a short log of who replied, when, and what they promised; should the matter turn into a complaint, the log becomes your evidence.
Common problems and where to take them
Verification is pending
Fortunica can ask for photo ID, proof of address issued within the last 3 months, proof of payment, a selfie with your documents and, in some cases, proof of source of wealth. Files must be jpg, png or pdf, up to 10 MB each. One reviewer’s check took about 36 hours. Upload the files in your account, then email support with the upload date and a list of what you sent. The full list is on our Fortunica verification documents page.
A withdrawal is split into several payments
Players report that larger cash-outs can arrive as several smaller payments, each waiting for its own approval. NightRush quotes processing times from the stated terms of up to 2 working days under €500, up to 5 working days for €500–€4,999 and up to 14 working days for €5,000–€29,999. If a part payment passes its window, ask support for the status of each part, quoting the transaction IDs. Method timings are in our guide to UK deposit and withdrawal methods at Fortunica.
Your bonus disappeared after a withdrawal request
That is a published rule at work: “all cash bonuses, free spins, Wheel of Fortune spins and loyalty points multiplier will be forfeited when a withdrawal transaction is created.” You accepted it along with the terms, so take it up with support only if the amount removed doesn’t match what the bonus panel showed.
Login problems and blocked accounts
“Temporarily blocked due to failed login attempts” clears on its own after a few minutes. “Your account has been blocked” and “Your ability to create transactions is blocked” both send you to support. Do it by email, with your account details, so the request is on record. Changes to personal data also go through support. Password resets and access errors are covered in our Fortunica sign-in problems guide.
Closing your account
Players report there is no way to close the account yourself in the profile, and Trustpilot reviewers say it can take several emails: one account was still open after three requests in April 2026. Withdraw your balance first (CorrectCasinos notes that on closure you can take out the whole balance regardless of the minimum withdrawal), then email [email protected] from your registered address asking for permanent closure, and keep copies.
Limits, breaks and self-exclusion
Limits are self-service. Deposit, loss, wager and time limits (all daily) and “Take a break” for 1, 3, 7, 14 or 21 days sit in the account settings, and a limit you set stays locked for 1 day before it can be raised or removed. Self-exclusion of 6 months or more and a 7-day cooling-off period are requested through support, according to three reviewers who read the terms. A self-exclusion arranged this way applies to Fortunica and to no other site.
Issue, route and what to include
| Issue | Where to go | What to include |
|---|---|---|
| Verification pending | Account upload, then email support | Upload date, list of documents sent |
| Withdrawal split or delayed | Email support | Transaction IDs, amounts, dates, method |
| Bonus removed | Live chat, then email if unresolved | Screenshot of the bonus panel, withdrawal time |
| Account or transactions blocked | Email support | Exact error text, screenshot, account email |
| Account closure | Email support from registered address | Clear closure request; follow-up dates |
| Self-exclusion or cooling-off | Email support | Period requested; ask for written confirmation |
| Disputed bet or game round | [email protected] within 3 days | Bet or round ID, time, stake, screenshot |
| Complaint not resolved | Management review, then arbitration | Ticket numbers and your message log |
How to make a complaint and escalate it
The steps below are Fortunica’s procedure as CorrectCasinos describes it from the terms. For the current wording, follow the “Complaints and Arbitration” link in the casino’s footer.
- Customer support. Raise the issue by chat or email and get a reference number.
- Formal complaint. Write to [email protected] from your registered email. Disputes about a bet must be filed within 3 days of the bet being settled. The team aims to reply within a few days, with a stated maximum of 28 days.
- Management review. If you are unhappy with the answer, ask for the complaint to be reviewed by management.
- Arbitration. If that doesn’t resolve it, the terms offer arbitration as the final step.
Outside the casino, players use the Casino Guru complaint board; WagerPals notes that Fortunica publishes no independent dispute resolution provider. Fortunica is not licensed by the UK Gambling Commission, so UK protections such as GAMSTOP do not apply. UK alternative dispute resolution (ADR) services don’t cover it either, and the standard text on Anjouan’s licence validator says complaints from players in its excluded territories, which include the United Kingdom, fall outside its scope. Past cases are summarised in our Fortunica complaints record.
Not the Fortunica psychic and tarot app
Searches for “Fortunica customer service” or “Fortunica app” often lead to a different business: a psychic, tarot and astrology advice app also called Fortunica. It has no link to the casino, and its phone numbers and help pages can’t help with a casino account, so check that you are writing to an @fortunica.casino address. Nor can this website see your account; questions about the guide itself go through our editorial contact page. A broader introduction to the brand is in our Fortunica Casino UK primer.
Fortunica Casino Support FAQ
Does Fortunica Casino have a phone number?
No. The channels are live chat in the site menu, [email protected] and [email protected]. Numbers listed as “Fortunica customer service” usually belong to the unrelated psychic and tarot app.
Is Fortunica live chat available 24/7?
The casino advertises “Fast Support 24/7”, but reviewers’ tests ranged from a reply in about 1 minute to 10–20 minutes, and Casino Guru found only a chatbot. For anything involving money or documents, email support so you have a written record.
How long does Fortunica take to answer an email?
About a day in Casino Guru’s test in September 2026, and 9 hours for a contact-form message in BonusManiac’s test. Formal complaints can take up to 28 days, according to the terms as paraphrased by CorrectCasinos.
How do I close my Fortunica account?
Withdraw your balance, then email [email protected] from your registered address asking for permanent closure; players report there is no self-service closure option. They also say it can take several emails, so keep copies and follow up with your reference number.
Can I complain to the UK Gambling Commission about Fortunica?
Fortunica is not licensed by the UK Gambling Commission, so UK complaint and ADR routes don’t cover it. Use the casino’s own process: support, then [email protected], then management review and arbitration. The Casino Guru complaint board is the main public option outside the casino.
18+ only. Gambling can be harmful. If you have registered with GAMSTOP, please don’t use this or any other gambling site. The National Gambling Helpline, run by GamCare, answers on 0808 8020 133 at no cost, 24 hours a day. Advice and help close to home are available through GambleAware (gambleaware.org). A single registration with GAMSTOP (gamstop.co.uk) excludes you from all gambling sites licensed in Great Britain at once. For your devices there is BetBlocker (free) or Gamban, which block gambling sites and apps, and many banks can stop gambling payments from their app.